Using muirkirk.info

What the service is

muirkirk.info is an independent community service provided by Ian Barrs. It helps people find official routes, ask practical questions and seek digital support. It isn't an emergency service, a council service, professional legal or medical advice, or a guarantee that another organisation will act.

Ownership and control are planned to transfer to madegood in October 2026. The receiving legal entity and exact effective date haven't yet been confirmed. Ian Barrs remains responsible until an actual transfer is agreed, documented and reflected in this notice; the calendar doesn't change the controller automatically.

"Received by muirkirk.info" means only that the service received a request. A report has been sent elsewhere only when its status says "Sent with consent" and the transmission has actually been recorded.

Who may submit

Direct form submission is for people aged 16 or over. A younger person should ask a parent, carer, teacher or youth worker to submit with them.

You may use the service for yourself, or for an organisation when you're authorised to do so. An account is optional. You're responsible for keeping any private ticket link or portal sign-in secure.

Your account and data are for this service. They aren't sold, used for cross-service marketing or used to enrol you automatically elsewhere. Necessary account or service messages are separate from optional announcements, which require a separate opt-in.

Safe and fair use

Give information that is accurate to the best of your knowledge and only what is needed. Don't submit emergencies, crime or safeguarding details, health information, illegal material, threats, harassment, malware, secrets, impersonation or another person's confidential information without a lawful reason.

Only upload a photograph you're entitled to share. Avoid identifiable people, vehicle registrations, house interiors and documents unless they're necessary and you have a proper reason to include them.

Reports and official routes

Use the official route shown first. Links, phone numbers and hours are reviewed periodically but providers can change them without notice, so check the receiving organisation's current instructions.

Ian may decline, restrict or delete material that is unsafe, unlawful, abusive, outside the pilot or too sensitive to handle safely. This doesn't prevent you contacting the responsible official service directly.

The intended relay-only service closes our record after verified dispatch. It doesn't monitor the recipient's progress or send further organisation status notifications, and ticket-specific personal information is due for deletion 28 days after dispatch. This process must be configured and verified before it's offered. Regular managed support follows the separate 12-month retention rule described in the privacy notice. Our deletion doesn't erase the recipient's copies.

Costs and outcomes

Ian will start with free or low-cost options, explain any possible cost before anything happens and won't upsell. Basic administration training and support for eligible community organisations is free.

The aim is to review secure requests within five working days. This is a target, not a guaranteed response or resolution time. The pilot may pause or change when safety, capacity or provider reliability requires it.

Organisation support

Eligibility and any Google or Microsoft nonprofit approval are decided by the relevant provider and aren't guaranteed. An organisation owns its own tenant, data, domain and recovery accounts. Ian is added as a delegated administrator only when authorised and necessary.

Odoo Online Standard is the service record system, using supported native forms and portal features. Only authorised service staff and volunteers receive internal access. Organisations aren't entitled to the shared backend. A scoped export or inspection of their own interactions may be arranged where lawful and permitted, with checks on authority and other people's information. No Custom plan, external API, Studio or custom modules are part of this service.

Eligible groups can choose a fully managed microsite on the shared platform or a dedicated system with their own user access and our help. Shared backend access isn't promised. An agreement covers content approval, ownership, access, recovery, migration and exit. We can help groups move between these routes and may need to change how sites operate, with changes and data handling explained in advance.

The core microsite service stays free for qualifying Muirkirk organisations for as long as Odoo offers its free-for-life tier. We offer as much implementation and management support as we can without charge; basic admin training and support remain free. The provider's free tier covers one chosen app and its required dependencies, not every combination of apps. Any additional subscription, implementation, support or third-party cost requires advance agreement. Contributions, support for everwished projects or choosing other services are entirely optional.

Support through madegood, charIT or another brand permits only the minimum authorised service access. The free community-organisation support offer excludes commercial sites, personal portfolios, party-political campaigning and unsafe or unlawful activity. The separate muirkirk.shop offer below serves local independent traders and creators.

Listings and participation

A catalogue listing doesn't create membership, service participation, an account or notification consent. An organisation may ask to correct its listing or stop participating. Personal-data correction, objection and deletion requests are assessed on their facts; charitable or public-body status doesn't create a blanket exception.

Information and communication choices

You can ask for your information in ordinary language without a formal DSAR, an account or a particular form. Organisation representatives may ask for their own interactions subject to lawful scope and authority checks. Contact ian@muirkirk.info.

You may stop optional announcements without ending your service relationship. We keep necessary correspondence separate and don't run repeated campaigns asking people who opted out to opt back in.

Availability, links and changes

The separate muirkirk.shop offer includes a listing and an available, suitable subdomain for independent crafters, traders, businesses and creators. A shop may be managed on the shared platform or set up on a dedicated system. Setup and support may be free for qualifying organisations or charged at an agreed low cost. The core service remains free while the applicable Odoo free-for-life tier remains available; optional paid apps and transaction-provider fees are separate.

You may bring your own domain or ask us to arrange one at cost. Domain management carries no management fee while registration and renewal fees are paid on time. The organisation or trader remains the domain owner, with agreed recovery and transfer arrangements. A separate service agreement and sign-up are required; muirkirk.info accounts and data aren't automatically transferred to muirkirk.shop.

The website and its third-party services may be unavailable. A PWA installation doesn't make forms work offline and requests are never queued for later submission. External services have their own terms and privacy notices.

Material changes will be dated on this page. Changes don't retrospectively expand a sharing consent.

Responsibility

Reasonable care will be taken with information and signposting, but no promise is made that every link, response or outcome will be error-free or continuously available. Nothing in these terms excludes responsibility that can't lawfully be excluded, including responsibility for fraud or for death or personal injury caused by negligence.

These terms are governed by Scots law, subject to any consumer or other mandatory rights that apply. The current operator is Ian Barrs, contact ian@muirkirk.info. Recording his legal capacity, publishing a correspondence address and completing operational contact checks remain requirements before public intake opens.